Frequently Asked Questions
Everything you need to know about our premium pantry staples and shipping.
How do you ensure the freshness of your food products?
We source our ingredients from local farmers and small-batch producers. Every order is packed in climate-controlled environments and marked with a clear 'best by' date to ensure you receive peak quality.
What is your shipping policy for perishable items?
Perishable goods are shipped via expedited courier in insulated packaging with cold packs. We typically ship these orders on Mondays and Tuesdays to avoid weekend transit delays.
Do you offer international shipping?
Currently, we only ship within the continental United States and Canada to guarantee the integrity and safety of our food products during transit.
What should I do if my order arrives damaged?
If your items arrive damaged or the packaging is compromised, please take a photo and contact our support team within 24 hours of delivery for a full refund or replacement.
Are your products allergy-friendly?
We provide a full list of ingredients and potential allergen warnings on every product page. Please note that our facility processes nuts, dairy, and gluten.
Can I modify or cancel my order after it has been placed?
Because we prioritize fast fulfillment for freshness, orders can only be modified or cancelled within 2 hours of placement.