Returns & Exchanges
At Leinie Lodge, we take pride in the quality of our food products and want you to be completely satisfied with your purchase. If your order arrives damaged or incorrect, we offer a 14-day return window for items in their original, unopened packaging.
Contact Support
Email our customer service team with your order number and a brief description of the issue to initiate your return request.
Verification and Photos
For damaged or perishable items, please include clear photographs of the product and packaging to help us process your claim faster.
Package Your Item
Securely pack the unopened items in their original shipping container, ensuring all seals are intact to comply with food safety regulations.
Receive Your Refund
Once our lodge team receives and inspects your return, a refund will be issued to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing